MTN Ghana has noted with grave concern an audio and text messages circulating on social media requesting MoMo users to withdraw their money due to an eminent shutdown of the MTN MoMo Service which is as a result of disturbances in South Africa and Nigeria.
MTN Ghana wishes to clarify the following claims made in the audio and text messages;
1.MTN Ghana /MTN MoMo Ltd has no intention to shut down its services and as a matter of fact MTN is incapable of doing so as per its regulatory and contractual agreements.
2.MTN MoMo is not a centralised service being operated at the MTN Group level (South Africa or even Nigeria).
3.Customers’ funds are safely lodged with our 18 partner banks in Ghana.
4.MTN MoMo has operated in Ghana for the past 10 years and the track record of its growth and commitment to the Ghanaian market is evident.
5.The CEO of MTN Ghana, Mr Selorm Adadevoh and General Manager Mobile Financial Services, are still at post and have not vacated their positions.
6.The burning of MTN service centres is an incident that took place in Nigeria and not Ghana.
Addressing the issues raised in the audio and text message, the Acting General Manager of MTN Mobile Financial Services,
Source: MTN Ghana & Ghanaweb